I had a real shit experience with a customer today at work. I was checking a woman out at the register and she asked if we had a public restroom. I said “I’m sorry, we don’t, but [store next door] does” and she replied pretty rudely “I don’t think you are [sorry]. You don’t know what it’s like to have cancer.” I didn’t really know what to say and I don’t actually remember what I did say. I just remember feeling really bad and for some reason I started crying once she left (literally anything sets me off these days, it’s bad). I told my MOD about it and that was when I found out that we are actually allowed to let customers use the restroom if it’s for a medical reason (which no one told me in the entire 5 months I’ve been working here), so then I felt extra bad that I didn’t ask.
idk it really affected me and I’m still not sure how I feel about it. I don’t live with a chronic illness so I don’t want to judge her for being rude to me (and she was rude during the entire transaction) but at the same time I feel like taking it out on a minimum wage worker following store policy was pretty uncalled for? idk idk I was upset and I’m still not sure why it made me so upset. :/